Overview
RX Box Pharmacy ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to information collected through our website at rxbox.healthcare and through our pharmacy services. It does not apply to your protected health information (PHI), which is governed by our HIPAA Notice of Privacy Practices.
Information We Collect
Information You Provide
- Name, address, phone number, and email address submitted through contact or prescription forms
- Account credentials for our patient and facility portals
- Insurance information submitted for prescription processing
- Messages and inquiries submitted through our contact form
Information Collected Automatically
- IP address and browser type when you visit our website
- Pages visited and time spent on our site (via server logs)
- Referring website or search terms used to find us
- Device type and operating system
How We Use Your Information
- To process prescription orders and refill requests
- To respond to your inquiries and provide customer support
- To manage your patient or facility portal account
- To send appointment reminders, order confirmations, and service notifications
- To improve our website and services
- To comply with legal obligations and protect our legal rights
- To prevent fraud and ensure the security of our systems
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., email delivery, hosting). These vendors are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Insurance and prescription records are retained in accordance with applicable state and federal pharmacy regulations.
Cookies & Tracking
Our website uses session cookies strictly necessary for portal authentication and form security. We do not use third-party advertising cookies or tracking pixels. You may disable cookies in your browser settings; however, doing so may affect the functionality of our patient and facility portals.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of non-essential communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: