Our Commitment
RX Box Pharmacy is committed to providing equal access and opportunity to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. We strive to ensure that our physical location, website, and services are accessible to everyone.
Physical Accessibility
Our pharmacy at 2821 Glenwood Ave, Rockford, IL 61101 is designed to be accessible to patients with physical disabilities. Our accommodations include:
- Accessible parking spaces near the entrance
- Wheelchair-accessible entrance and interior pathways
- Accessible pharmacy counter with lowered service areas
- Clear floor space for wheelchair maneuvering
- Staff available to assist patients with disabilities upon request
- Home delivery service available for patients unable to visit in person
Digital Accessibility
We are committed to making our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our website includes the following accessibility features:
Keyboard Navigation
All interactive elements are accessible via keyboard without requiring a mouse.
Screen Reader Support
Semantic HTML, ARIA labels, and landmark regions are used throughout the site.
Skip Navigation
A skip-to-main-content link is provided at the top of every page.
Color Contrast
Text and interactive elements meet WCAG 2.1 AA contrast ratio requirements.
Resizable Text
Text can be resized up to 200% without loss of content or functionality.
Alt Text
All meaningful images include descriptive alternative text.
Focus Indicators
Visible focus indicators are provided for all interactive elements.
Touch Targets
Interactive elements meet minimum 44×44px touch target size requirements.
Accessible Communication
We provide effective communication accommodations for patients with disabilities, including:
- Large-print prescription labels and medication guides available upon request
- Verbal counseling and instructions for patients with visual impairments
- Written communication alternatives for patients with hearing impairments
- Extended consultation time available for patients who need additional assistance
- TTY/TDD relay services available through Illinois Relay Service
Ongoing Efforts
We are continuously working to improve the accessibility of our website and services. We conduct regular accessibility reviews and address identified issues promptly. We welcome feedback from patients and visitors to help us identify areas for improvement.
Accessibility Feedback & Requests
If you experience any difficulty accessing our website or services, or if you need an accommodation not listed above, please contact us. We will work with you to provide the information or service you need in an accessible format.
We aim to respond to accessibility feedback within 2 business days.